At Maaxblack, we are committed to providing our customers with a seamless and satisfactory shopping experience. Our Shipping and Returns policy outlines the procedures and conditions regarding the shipment of your purchases and how returns and exchanges are managed.
Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Estimates
We offer free standard shipping on all orders. Expedited shipping is available for an additional fee and can be selected at checkout. Estimated delivery times are as follows:
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Standard shipping: 7–15 business days
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Expedited shipping: 3–7 business days
Please note that delivery estimates may vary depending on your location, courier delays, or customs processing.
3. International Shipping
We currently ship to most countries worldwide. International shipping rates and estimated delivery times will be calculated and displayed at checkout. Customs duties and taxes may apply and are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly via the carrier’s website.
5. Lost or Delayed Packages
If your order is delayed or lost in transit, please contact us at . We will investigate the issue with the courier and, if necessary, provide a replacement or refund.
Returns Policy
1. Eligibility for Returns
To be eligible for a return, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. Return Window
You have 30 days from the date of delivery to request a return. If more than 30 days have passed, we may not be able to offer a refund or exchange.
3. How to Initiate a Return
To start a return, contact us at with your order number and the reason for the return. If your return is accepted, we’ll send you a return shipping label and instructions.
4. Return Shipping Costs
We offer free return shipping on defective or incorrect items. For other types of returns (e.g., change of mind), the return shipping cost may be deducted from your refund.
5. Refunds
Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved, your refund will be issued to your original payment method within 5–10 business days.
6. Exchanges
If you wish to exchange an item for a different size or style, please contact us within the return window. Exchanges are processed after the original item is returned.
7. Damaged or Defective Items
Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong item, contact us immediately for a resolution.
8. Non-returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Personalized/customized items
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Final sale items